Privacy Policy

1. Introduction

The Great Britain Insulations Scheme ("GBIS", "we", "our", or "us") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

We adhere to the principles of the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. By accessing our website or using our services, you consent to the practices described in this Privacy Policy.

2. Information We Collect

We may collect the following types of information:

2.1 Personal Information

• Name, address, and postcode
• Contact information (email address and phone number)
• Property details relevant to insulation services
• Information about your eligibility for government schemes
• Financial information necessary for processing payments or grants

2.2 Technical Information

• IP address and browser type
• Device information
• Cookies and usage data
• Pages visited and time spent on our website

3. How We Use Your Information

We use your information for the following purposes:

• To provide and maintain our services
• To process and fulfill your insulation application
• To assess your eligibility for government-backed schemes
• To communicate with you about our services
• To improve our website and services
• To comply with legal obligations
• To detect and prevent fraud

4. Legal Basis for Processing

We process your personal information based on one or more of the following legal grounds:

• Consent: Where you have given us explicit consent to process your data
• Contractual Necessity: Where processing is necessary to fulfill our contractual obligations to you
• Legal Obligation: Where processing is necessary to comply with our legal obligations
• Legitimate Interests: Where processing is in our legitimate interests and does not override your rights

5. Data Sharing and Disclosure

We may share your information with:

• Approved insulation installers who will carry out the work
• Government departments and agencies for scheme eligibility verification
• Service providers who assist us in operating our website and services
• Legal and regulatory authorities when required by law

We require all third parties to respect the security of your personal data and to treat it in accordance with the law.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When determining the appropriate retention period, we consider the amount, nature, and sensitivity of the data, the potential risk of harm from unauthorized use or disclosure, and applicable legal requirements.

8. Your Data Protection Rights

Under data protection laws, you have the following rights:

• Right to Access: You can request a copy of the personal information we hold about you
• Right to Rectification: You can request that we correct inaccurate or incomplete information
• Right to Erasure: You can request that we delete your personal information in certain circumstances
• Right to Restrict Processing: You can request that we restrict the processing of your information
• Right to Data Portability: You can request to receive your data in a structured, commonly used format
• Right to Object: You can object to our processing of your personal information

To exercise any of these rights, please contact us using the details provided in the "Contact Us" section.

9. Cookies

Our website uses cookies to enhance your browsing experience. For detailed information about the cookies we use and how to manage them, please see our Cookie Policy.

10. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us.

11. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. You are advised to review this Privacy Policy periodically for any changes.

12. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at: